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Your Mac needs to trust your iPhone or iPad—and vice-versa. Apple added a Trust button to iOS years ago that appears when a device is connected to a computer, requiring a phone or tablet be unlocked and the connection confirmed. This was another layer in attempting to ensure that a device’s owner really wanted that computer to have access.
You can transfer photos from your iPhone to a PC or Mac computer with a USB cable, iCloud, or AirDrop. Menu icon A vertical stack of three evenly spaced horizontal lines. Apr 29, 2021 Connect your iPhone, iPad, or iPod touch to your Mac with a USB cable. Open the Photos app on your computer. The Photos app shows an Import screen with all the photos and videos that are on your connected device. If the Import screen doesn't automatically appear, click the device's name in the Photos sidebar. If asked, unlock your iOS or iPadOS. Taking beautiful professional-quality floral photos is now made even easier with iPhone 12 Pro and iPhone 12 Pro Max. From Portrait mode to Apple ProRAW, Nathan Underwood of Tulipina, one of the world’s leading floral design studios, says the advanced camera systems on iPhone 12 Pro models have helped bring a fuller bloom to his floral photography.
However, you can run afoul of this provision. My dad wrote to me from a small island on Greece recently after he’d swapped in a Greek carrier’s SIM for his unlocked AT&T iPhone. While voice, text, and data worked fine, whenever he plugged his iPhone into his laptop, he neither received a Trust dialog nor could get his phone’s images to appear as available with iTunes, Photos, or Image Capture.
Apple suggests that for a trust problem, you perform a focused reset via Settings > General > Reset > Reset Location & Privacy. However, this changes all your location and privacy setting back to iOS defaults! Hardly ideal!
With a little digging, I found a less invasive method that. The trust system involves a little handshaking between the iOS device and a Mac. When a user taps the Trust button, macOS stores a file in a special privileged location that contains a variety of digital certificate and encryption key information. The next time the iOS device is plugged in, macOS apparently uses this to send a message back, proving it was trusted previously. Secure terminal connections can be made (for command-line access) in much the same way.
However, the SIM change out—while unrelated to a phone being unlocked for use with a computer—may have changed some state on the phone so that it no longer could validate the proof of trust that my dad’s Mac sent back. There was no error: he just couldn’t access data from the phone. Other folks at online forums have reported a similar situation over several years.
Whatever the precise cause, it turns out that for most people is quite straightforward.
Warning! As always with Terminal commands, there’s a risk of significant problems if you mis-enter a command, which could include deleting files you didn’t intend to. Make a full clone or backup first. Be sure and copy or type exactly as the command as shown below, spaces and all.
1. Disconnect your iOS device from your Mac.
2. Launch Terminal from an account with administrator privileges. (Check the User & Groups preference pane if you’re not sure which accounts have this privilege.)
3. Type exactly (that’s a hyphen on the end):
sudo su -
and then press Return. This puts you “superuser” mode, necessary to delete trust files.
4. A prompt appears to enter your account password. macOS shows a key icon, and characters will not appear as you type them. Enter your password and press turn.
5. If you entered the password correctly, you will see a line that says at the end root#
. At that prompt, enter exactly:
rm /var/db/lockdown/*plist
and press Return.
6. With the the files in the lockdown
directory removed, the next time you attach your iOS device via USB, it should prompt you again to trust the computer. Tap Trust.
7. Type Control-D to exit the superuser mode.
Now you should be back to the previous status quo, and be able to access data, particularly photos, from your iPhone or iPad, as was true for my father.
This Mac 911 article is in response to a question submitted by Macworld reader Charlie.
Ask Mac 911
We’ve compiled a list of the questions we get asked most frequently along with answers and links to columns: read our super FAQ to see if your question is covered. If not, we’re always looking for new problems to solve! Email yours to mac911@macworld.com including screen captures as appropriate, and whether you want your full name used. Every question won’t be answered, we don’t reply to email, and we cannot provide direct troubleshooting advice.
Use iCloud Photos
iCloud Photos keeps your photos and videos safe, up to date, and available automatically on all of your Apple devices, on iCloud.com, and even your PC. When you use iCloud Photos, you don't need to import photos from one iCloud device to another. iCloud Photos always uploads and stores your original, full-resolution photos. You can keep full-resolution originals on each of your devices, or save space with device-optimized versions instead. Either way, you can download your originals whenever you need them. Any organizational changes or edits you make are always kept up to date across all your Apple devices. Learn how to set up and use iCloud Photos.
The photos and videos that you keep in iCloud Photos use your iCloud storage. Before you turn on iCloud Photos, make sure that you have enough space in iCloud to store your entire collection. You can see how much space you need and then upgrade your storage plan if necessary.
Import to your Mac
You can use the Photos app to import photos from your iPhone, iPad, or iPod touch to your Mac.
- Connect your iPhone, iPad, or iPod touch to your Mac with a USB cable.
- Open the Photos app on your computer.
- The Photos app shows an Import screen with all the photos and videos that are on your connected device. If the Import screen doesn't automatically appear, click the device's name in the Photos sidebar.
- If asked, unlock your iOS or iPadOS device using your passcode. If you see a prompt on your iOS or iPadOS device asking you to Trust This Computer, tap Trust to continue.
- Choose where you want to import your photos. Next to 'Import to,' you can choose an existing album or create a new one.
- Select the photos you want to import and click Import Selected, or click Import All New Photos.
- Wait for the process to finish, then disconnect your device from your Mac.
Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.
How To Download Pictures Iphone To Mac
Import to your Windows PC
You can import photos to your PC by connecting your device to your computer and using the Windows Photos app:
- Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
- Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
- If asked, unlock your iOS or iPadOS device using your passcode.
- If you see a prompt on your iOS or iPadOS device asking you to Trust This Computer, tap Trust or Allow to continue.
Then, visit Microsoft's website to learn how to import photos to the Windows Photos app in Windows 10.
If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.
When you import videos from your iOS or iPadOS device to your PC, some might be rotated incorrectly in the Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.
Importing Photos From Icloud
If you're having trouble importing photos from your iOS or iPadOS device to Windows 10, try these steps:
- On your iOS or iPadOS device, open the Settings app. Tap Camera, then tap Formats.
- Tap Most Compatible. From now on, your camera will create photos and videos in JPEG and H.264 formats.
Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.
How To Download Photos From Iphone To Mac Pro Software
Learn more
There are more ways to transfer photos and videos to your computer:
How To Download Photos From Iphone To Mac Pro Without
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- Use AirDrop to quickly send photos and videos to your Mac.
- Import photos and video from storage media, like a hard disk or SD card, to Photos for macOS.
- Use a scanner and Image Capture to import photos that were taken with a film camera.
- Import your images directly to a folder on your Mac with Image Capture.
- Sync music, movies, and more from your iOS devices using your computer.
- Use Time Machine to back up all of your files, including your photos and videos, to an external hard drive.